|
|
|
|
|
Payment HELP
|
1. What payment methods do you accept? Can I buy if I don’t have a credit card?
We prefer payment via internet bank transfer which is by far the most convenient way to make purchases online. Our friendly payment methods allow you to purchase from us even if you do not have a credit card. While we do not allow COD or Pick Up, we do accept the following payment options:
- MasterCard
- Visa
- Paypal
- Bank Cheque
- Bank Deposit
- Money Order
[Back To Top]
|
2. Why was my credit card declined?
If your credit card was not issued by an Australian Bank, or have an overseas internet connection, your credit card may be declined by our computer systems. If you run into a problem like this, please contact our customer service team and we will process your order manually.
[Back To Top]
|
3. Is your website secure?
Absolutely! AussieCartridges is a safe and secure site where you can make purchases while keeping unscrupulous parties away from your personal information. Our website and database where all personal information is stored, is protected by SSL technology. When you enter into the shopping cart and checkout section of our website you will notice a padlock icon at the bottom of your browser window – this signifies that all information entered is encrypted and protected.
[Back To Top]
|
4. Are your prices inclusive of GST?
All product display prices are exclusive of GST which is calculated at checkout.
[Back To Top]
|
|
SHIPPING HELP
|
How long does it take for my item to be shipped?
Orders received by 10am will be delivered the same day. Orders received by 3.30pm are delivered the next morning.
Urgent orders can be arranged subject to a courier quotation.
[Back To Top]
|
2.I’m missing some items in my delivery, what should I do?
You should check the ‘item has been sent’ email that we have sent to you for more instructions on how to trace your delivery’s status online. You will automatically receive this email once your order has been shipped. To help us serve you better, please ensure that all your details are correct when placing your order. If you still have not received your items within 7 days of it being shipped, please do not hesitate to contact us.
[Back To Top]
|
3.Can I change my delivery address after I’ve completed my order?
Because we usually ship your items within 1-3 business days of your payment being received and processed, it is advisable to amend your mailing details as soon as possible after you have submitted payment for your order. You can do this by logging into your account and changing your shipping address.
[Back To Top]
|
4. Will I be notified once my order has been shipped?
For your convenience and peace of mind, Aussiecartridges automatically sends a notification e-mail once your order has been shipped from our warehouses. This e-mail contains important information regarding the shipping details (the carrier’s name and the name of the shipping service) as well as additional instructions on how to trace your delivery online.
[Back To Top]
|
5. What about shipping charges?
Shipping charges are detailed on the top of check out page, located in the ‘Shopping Cart’ box.
[Back To Top]
|
|
GENERAL HELP
|
2.What user features does Aussiecartridges.com.au have to help me shop?
Our website has been custom designed with a core focus on the customer experience. We have invested heavily into creating cutting-edge tools and features to improve your shopping experience, some of these include:
- Category filtering – view products in a category by cheapest first, cheapest last, biggest discount % and more!
- Best Seller & Just Purchased displays – to let you know what product’s are hot and what’s moving
- Product sign up alerts – we can let you know when any out of stock product is back in stock
- Tell a friend & product bookmarks – keep a product for a later purchase or tell a friend about it
- Newsletter – keeps you updated with our ever changing product range and marketing campaigns … and much more!
[Back To Top]
|
3.I am a new user, how do I register for a new account?
You can always click here. Fill in the required fields and press “submit”
[Back To Top]
|
4. I have already signed up as a current user, how do I log-in to my account?
Simply click here to log back into your account. Alternatively, check the top right corner of the main page when you next return.
[Back To Top]
|
5. Where is my cart?
Your cart is located on the right-hand corner of every web page. Or you can access it by clicking here.
[Back To Top]
|
|
|
|
|